TURNING TENANT COMPLAINTS TO COMPLIMENTS

Tenant Management in Bangalore

With great investment comes great responsibility. A part of this is the procedure of maintaining a standard, comfortable tenant-owner relationship. It is important for a landlord to understand and resolve tenant complaints so as to fulfil what is mentioned in the contract, and thereby, ensure long-term stay. Here are some kinds of complaints you will most likely deal with during the stay:

 

• Communication gap: No one likes to be left unanswered, and the case stands true for the landowner’s promptness in responding as well. Whether the issue is big or trivial, or even if it just a query, tenants expect owners to give them response and action in time. Lack of communication gradually leads to lack of trust.
  
  
• Solution: A majority of communication problems can be solved right at the beginning during the contract signing. Make it a point to go through all rules and regulations beforehand to avoid hearing “I wasn’t aware of such a rule” or “I didn’t know about this”.All tenant communication should be taken seriously. Provide reachable contact details and make responding to tenant queries your utmost priority. Conduct periodic visits to the property to check on the environment, and interact with the tenant(s) to see if anything needs attention or improvement. Keep in mind to not visit too often and to inform well in advance before going over as it can lead to a disturbance.
  
  
• Meticulous response: Breakdowns and wearing out are an inevitable part of having property. Renters can be dissatisfied if the owner does not pay attention to emergent maintenance requirements, or if they take too long to respond. 
  
  
• Solution: As mentioned earlier, the tenant must have easy access to the owner or property manager and must feel comfortable mentioning necessary repairs. Set a response time period corresponding to a scale of urgency; the issue must be solved within that time, based on how critical it is. 
  
  
• Noise complaints: Tenants will often have noise complaints against neighbours: parties, children, loud music, television – you name it, they have an issue with it.
  
  
• Solution: These complaints must be dealt with carefully, as you shouldn’t be biased towards either party. Both sides must be ready for a compromise to create peace.
  
  
• Fragile handling: Tenants approach landowners with complaints because they want validation and expect a positive response in the form of productive action.
  
  
• Solution: Don’t undermine the extent of tenant complaints. Respond to each one with politeness as it will deeply impact the future of your tenant-owner relationship. A carelessly handled issue might lead to loss of reputation and money. 
  
  

While these are the most common types of complaints, as an owner, you should always be prepared to face the worst. It is also important to distinguish what maintenance faults are under the contract and what must be covered by the tenant themselves. For example, manufacturing defaults in furniture is a personal expense and not your concern. No one will be happy all the time. Positively handling complaints is a major factor in deciding your personal growth as a professional. In case you are uncomfortable dealing with tenants directly and feel like sentiment might get in the way of resolving problems, you can always hire a property manager to mediate the situation. Once a complaint is received, handle it in such a way that the probability of a related problem arising again is nullified. A person becomes what (s)he is through both good and bad experiences: treat each new complaint to resolve as one stepping stone closer to success. 

 

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Things To Consider When Looking For New Tenants

Tenant Management in Bangalore

When letting out a property, it is important to do due diligence. If you want the property to be in safe hands and for yourself to remain out of trouble, proper screening is to be conducted before you let out the property. Again, there are certain steps that the landlord needs to take to ensure tenant retention.

If your tenant has been paying rent on time and have been no-nonsense, you would definitely want them to continue. This is not only to earn an income but to retain good tenants. Background checks are essential to screening out potentially troublesome tenants.

It is important that you follow a consistent approach when looking for Tenant management. This would help avoid trouble with the law in the worst case. 

How and where do you start?

 

1. First Contact – the prospective client calls up. They ask for more information about the property/apartment. You need to ask some basic screening questions at this point to make sure they are not going to waste your time. The questions could be geared around which area do they want to live in, how long do they intent to stay, what are their requirements in terms of area (1BHK, 2BHK, etc.), what is the range of rent they are looking for, etc.
   
   
2. The tenant has passed step 1. They also showed an interest in checking out the property. You have scheduled a meeting time for a face-to-face interaction. Before they are due to arrive, check to see you have fixed any problems or have a plan to do so. Are there any USP you can talk about? A nice view from the balcony or an IT park close by, or a park for morning walkers and joggers or well furnished homes could be the talking point. If they are visiting in the evening hours, turn on the lights. Show them the house the way it looks best. If its during the morning hours, throw the windows open to let in the sunlight. See if they have any negative remarks to make about their previous owner. Are they in a rush to move in? If so, what are the possible reasons? Are they complaining after the visit? Will they be paying the rent on time? It is also in your best interest to know what they are looking for and to understand if you can provide them that. 
    
3. The tenant is still interested. And you also want them. Ask them for further details such as their source of income. If they are into regular jobs, it is an indication that you may receive your rent on time. Part-time employment, free-lancing tenants may make you wait. Ask for details of their previous rental residence. 
    
4. Take some more time. Both the tenant and you will need a week to make up your mind. Don’t sound desperate and make calls to ask for the next date of meeting. When they call, get the papers ready.
    
5. While you get the lease document ready, also get the place ready for their stay. Any repairs or new requirements that you said you would accommodate should be taken care of. The apartment should be painted and clean before they arrive. 
   
   
6. If at any point after this you feel something may go wrong, don’t be afraid to speak up and tear the document after informing the tenant.

Ensuring that a potential tenant doesn’t have a negative rental history helps to prevent potential losses. While you have done your bit to ensure your property is in safe hands, things could still go wrong later. Hiring a property manager will ensure that you keep track of any trouble-monger before they create troubles for you and others in the neighborhood. 

Have you heard of SANGAU in Bengaluru? They have offered their property management and rental services to people for nine long years. Professionally managed properties suffer lesser problems as they are handled better. Your apartment or villa will be in safe hands with SANGAU.

Visit:- www.sangau.com for more details.

Email: enquiry@sangau.com

Call: +91 7816 988 988 / +91 78997 48170